tkppk Privacy Policy — How We Protect Your Data

1. Information We Collect

tkppk collects personal data through several touchpoints during your interaction with our platform. The categories of data we collect, and the specific circumstances in which they are gathered, are detailed below.

1.1 Registration Data

When you create a tkppk account, we collect the following information that you provide directly:

• Full legal name — used for identity verification and account records
• Date of birth — used to verify that you meet the minimum age requirement of 18 years
• Residential address — used for KYC compliance and fraud prevention
• Email address — used for account communication, security alerts, and promotional messages (where consented)
• Mobile phone number — used for account verification, two-factor authentication, and support communications
• Username and password — used for secure platform access (passwords are stored in hashed form and are never readable by tkppk staff)

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer obligations and to protect the integrity of the platform, tkppk may request copies of the following documents at any stage of your account lifecycle:

• National Identification Card (NID) or passport
• Proof of address (utility bill, bank statement, or government-issued document dated within 90 days)
• Payment method verification (screenshot or confirmation of bKash, Nagad, Rocket, or bank account ownership)
• Source of funds documentation for high-value accounts, where required by our compliance framework

1.3 Transaction and Payment Data

tkppk records all financial transactions conducted through the platform, including deposit amounts, withdrawal requests, bonus claims, and wagering history. Payment method identifiers (such as your bKash or Nagad wallet number) are stored in encrypted form. Full card numbers are never stored on tkppk servers — card transactions are processed exclusively through our certified payment gateway partners.

1.4 Technical and Usage Data

When you access the tkppk platform, our systems automatically collect certain technical data that helps us maintain platform security and improve user experience:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Session timestamps, page views, and navigation paths
• Game play history, session duration, and wagering patterns
• Cookies and similar tracking technologies (see Section 4 for full details)

2. How We Use Your Data

tkppk processes your personal data only for the specific, legitimate purposes described in this section. We do not use your data in ways that are incompatible with the purpose for which it was originally collected.

Where tkppk relies on your consent as the legal basis for processing (for example, for marketing emails), you may withdraw that consent at any time by contacting our support team or using the unsubscribe link included in every promotional communication. Withdrawal of consent does not affect the lawfulness of any processing that occurred before the withdrawal.

3. Data Sharing and Disclosure

tkppk does not sell, rent, or trade your personal data. We share data with third parties only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Payment Processing Partners

To facilitate deposits and withdrawals, tkppk shares necessary transaction data with our payment processing partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners are contractually obligated to process your data only for the purpose of completing the specific transaction and are prohibited from using it for any other purpose.

3.2 Game Technology Providers

The games available on the tkppk platform are powered by third-party software providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers receive anonymised session tokens and game-play data necessary to operate their games. They do not receive your full name, address, or payment details.

3.3 Identity Verification Services

tkppk may use automated KYC verification services to validate identity documents. Such services receive only the document data necessary for the verification check and are bound by strict data processing agreements that prevent secondary use or retention beyond the verification window.

3.4 Legal and Regulatory Disclosure

tkppk may be required to disclose personal data in response to a valid legal request from a competent authority, court order, or regulatory body. In such cases, we will disclose only the minimum data required to satisfy the legal obligation and will notify the affected player where we are lawfully permitted to do so.

4. Cookies and Tracking Technologies

tkppk uses cookies and similar technologies to ensure the platform functions correctly, to maintain your session security, and to understand how players interact with our services. A cookie is a small text file stored on your device by your browser when you visit a website.

4.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the platform to operate. They maintain your login session, remember your preferences within a single visit, and support payment security flows. These cookies cannot be disabled without breaking core platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how players navigate the tkppk platform, which pages are visited most frequently, and where users experience errors. This data is used exclusively to improve the platform's performance and user experience.
• Functional Cookies: These cookies remember choices you make — such as your preferred language setting, display preferences, and responsible gaming tool configurations — so that you do not need to re-enter them on each visit.
• Marketing Cookies: Where you have given consent, these cookies allow tkppk to deliver promotional content that is relevant to your interests and gaming preferences. You may withdraw this consent at any time via your account settings or by contacting support.

4.2 Managing Cookies

You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair or entirely prevent your ability to log in and use the tkppk platform. Instructions for managing cookies are available in your browser's help documentation. Most modern browsers provide granular controls that allow you to accept or reject cookies by category.

5. Data Security Measures

tkppk implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, destruction, and unlawful processing. Our security measures include, but are not limited to, the following controls:

• Transport Layer Security (TLS 1.3): All data transmitted between your device and the tkppk platform is encrypted using the latest version of TLS, preventing interception by third parties.
• Password Hashing: Account passwords are never stored in plain text. tkppk uses a strong, salted cryptographic hashing algorithm so that even in the unlikely event of a data breach, passwords cannot be recovered in their original form.
• Access Controls: Production databases containing player data are accessible only to a strictly limited group of authorised personnel. Access is logged, monitored, and subject to regular review. No employee accesses player data outside of a documented operational need.
• Intrusion Detection Systems: tkppk operates continuous monitoring of its infrastructure for suspicious activity, including automated alerting for anomalous login patterns, unusual data access volumes, and known attack signatures.
• Regular Security Audits: The tkppk platform and its data storage systems undergo periodic independent security assessments. Identified vulnerabilities are addressed according to a prioritised remediation process.
• Data Breach Response: In the event of a confirmed data breach that is likely to result in a risk to your rights or freedoms, tkppk will notify affected players without undue delay, providing clear information about what data was affected and what steps you should take to protect yourself.

While tkppk takes all reasonable and commercially practicable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You also play an important role in keeping your account secure — please ensure you use a strong, unique password and never share your login credentials with any other person.

6. Data Retention and Deletion

tkppk retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

• Active Account Data: Retained for the full duration of your account's active status, plus a minimum period of five years following account closure to satisfy anti-money-laundering record-keeping requirements.
• KYC and Identity Documents: Retained for a minimum of five years from the date of submission, in accordance with financial compliance standards applicable to online gaming operators.
• Transaction Records: Retained for a minimum of five years from the transaction date, as required for financial audit and dispute resolution purposes.
• Customer Support Transcripts: Retained for 24 months from the date of the most recent interaction, after which they are securely deleted unless retained as part of an ongoing compliance investigation.
• Marketing Preferences: Retained until you withdraw consent or request deletion, whichever occurs first.
• Technical and Session Data: Retained in anonymised, aggregated form for up to 24 months for analytics purposes. Raw session logs are deleted after 90 days.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised using methods that ensure it cannot be reconstructed or re-identified. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and platform improvement purposes, as it no longer constitutes personal data.

7. Your Privacy Rights

As a registered player on the tkppk platform, you hold the following rights in relation to your personal data. tkppk is committed to honouring these rights promptly and without unnecessary barriers.

7.1 Right of Access

You have the right to request a copy of all personal data that tkppk holds about you. Upon receipt of a valid access request, tkppk will provide a structured, readable summary of your data within 30 days. There is no fee for a first access request within any 12-month period.

7.2 Right to Rectification

If any personal data held by tkppk is inaccurate or incomplete, you have the right to request that it be corrected. Please contact our support team with the specific details you wish to update, along with any supporting documentation where applicable. Most routine corrections (such as updating a phone number or email address) can be completed within 48 hours.

7.3 Right to Erasure

In certain circumstances, you have the right to request that tkppk delete your personal data. This right applies where the data is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where the data has been unlawfully processed. Please note that this right is subject to overriding legal obligations — for example, tkppk cannot delete transaction records that are required to be retained under financial compliance rules.

7.4 Right to Restrict Processing

You may request that tkppk restrict the processing of your personal data in specific circumstances, for example while the accuracy of the data is under dispute or while a complaint regarding processing is being investigated.

7.5 Right to Withdraw Consent

Where tkppk processes your data on the basis of your consent — most commonly for marketing communications — you may withdraw that consent at any time by contacting our support team or using the unsubscribe mechanism in any promotional email. Withdrawal of consent does not affect any processing that has already taken place.

To exercise any of the rights described above, please contact our Data Support team via 24/7 live chat or by writing to [email protected]. We will verify your identity before processing any data rights request to prevent unauthorised access to your information.

8. Policy Updates and Contact

tkppk reviews this Privacy Policy at regular intervals and updates it whenever there is a material change to our data collection or processing practices, or when required to reflect changes in applicable law. The "Last Updated" date at the top of this document reflects the most recent revision.

Where a change to this Privacy Policy is significant — for example, if we introduce a new category of data collection or change the legal basis on which we process existing data — tkppk will notify registered players via the email address associated with their account. For minor clarifications or editorial corrections, the updated policy will be published on this page without direct notification.

We encourage you to review this page periodically to stay informed about how tkppk protects your privacy. Your continued use of the tkppk platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms.

8.1 Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which tkppk handles your personal data, please reach out to us through any of the following channels:

• Live Chat: Available 24/7 directly on the tkppk platform — average first-response time is 2–5 minutes
• Email: [email protected] — responses within 1–2 business days

tkppk takes all privacy enquiries seriously. If you are not satisfied with our response to a complaint, you retain the right to escalate the matter to any relevant regulatory or data protection authority in your jurisdiction.