Responsible Gaming at tkppk — Play Safe, Stay in Control

1. Age Restriction Policy — 18+ Only

Gambling is strictly for adults. tkppk enforces a minimum age requirement of 18 years for all players without exception. This is not merely a policy preference — it is a fundamental ethical and legal obligation that tkppk takes with the utmost seriousness.

During the account registration process, every new player is required to confirm that they are 18 years of age or older. At the KYC (Know Your Customer) verification stage, tkppk requires a valid government-issued photo ID — such as a National Identification Card (NID) or passport — to confirm the player's date of birth. Any account where age verification cannot be completed will have withdrawals suspended until verification is successfully concluded.

Underage Gambling Prevention

tkppk actively monitors for signs of underage gambling, including unusual account activity patterns and flagged verification documents. If an account is found to be operated by a person under 18 years of age, the following actions are taken immediately:

• The account is closed permanently without the possibility of reinstatement
• All deposited funds are returned to the original payment method (bKash, Nagad, Rocket, or bank account as applicable)
• Any winnings generated during the period of underage play are voided and not paid out
• The case is flagged in our compliance records

2. Recognising Problem Gambling

Problem gambling is a recognised condition in which a person's gambling behaviour begins to interfere with their personal life, finances, relationships, or mental health. It does not develop overnight — it typically begins with subtle changes in how a person thinks about and approaches gambling. Recognising the early warning signs is the most important step toward getting help.

Gambling becomes problematic when it shifts from being a leisure activity to a compulsion — when a person feels unable to stop even when they want to, or when they continue gambling despite negative consequences. tkppk urges every player to remain honest with themselves about their gambling behaviour and to seek help at the earliest sign of concern.

Common Warning Signs

The following patterns may indicate that gambling is becoming a problem. If you recognise three or more of these signs in your own behaviour, we strongly encourage you to use our self-exclusion tools or contact our support team for assistance:

• Spending more money on gambling than you originally intended
• Chasing losses — continuing to play in an attempt to recover money you have already lost
• Feeling restless, irritable, or anxious when you are not gambling
• Lying to family members or friends about how much time or money you spend gambling
• Borrowing money or selling possessions to fund gambling activity
• Neglecting work, study, family, or personal responsibilities because of gambling
• Using gambling as a way to escape stress, depression, anxiety, or personal problems
• Making repeated unsuccessful attempts to reduce or stop gambling
• Feeling a need to gamble with increasingly larger amounts to achieve the same level of excitement
• Experiencing financial difficulties directly attributable to gambling losses

3. Self-Assessment Checklist

The following questions are designed to help you reflect honestly on your gambling habits. Read each question carefully and consider whether it applies to your recent gambling behaviour. If you answer "yes" to three or more questions, we encourage you to take immediate action by using one of the player protection tools described in Section 4, or by contacting our support team.

4. Player Protection Tools

tkppk provides a comprehensive suite of player protection tools that are available free of charge to all registered account holders. These tools are designed to give you direct, immediate control over your gambling activity. You do not need to explain or justify your decision to use any of these tools — our support team will activate them promptly upon request, no questions asked.

4.1 Reality Check Reminders

A reality check is an on-screen notification that appears at regular intervals during an active gaming session. You can configure the frequency — every 30, 60, or 90 minutes — from your account settings or by requesting the configuration via live chat. Each reminder displays your session start time, total session duration, and your current net win or loss position for that session. The reminder pauses the game briefly, giving you a moment to make a considered decision about whether to continue.

4.2 Loss Limits

In addition to deposit limits, tkppk allows players to set a maximum loss threshold for a given daily, weekly, or monthly period. Once the threshold is reached, the system automatically prevents further real-money wagers until the period resets. Like deposit limits, reducing a loss limit takes effect immediately, while an increase is subject to the 48-hour cooling-off period.

4.3 Wager Limits

Players can set a maximum stake size per individual bet or spin. This prevents impulsive high-stakes wagers during emotionally charged sessions. Wager limits can be applied globally across all games or restricted to specific game categories.

4.4 Session Time Limits

You can define a maximum session duration — for example, two hours — after which the system will automatically log you out of your account. A warning notification appears five minutes before the session limit is reached, giving you time to complete any active game round safely before the logout occurs.

5. Deposit and Spend Limits

Setting clear financial boundaries is one of the most effective ways to keep gambling enjoyable and within your means. tkppk strongly encourages all players to define their deposit and spend limits as part of the initial account setup, before placing their first wager. The table below summarises the limit types available on the tkppk platform.

All limit requests are handled by the tkppk support team via live chat. We are working to make self-service limit management available directly within the account dashboard. Until that feature is live, our 24/7 support agents can implement any limit change within minutes of your request.

6. Self-Exclusion and Account Closure

Self-exclusion is the most powerful player protection tool available on the tkppk platform. It is designed for players who feel that they are losing control of their gambling and need a firm, enforced break — one that cannot easily be undone in a moment of impulse. tkppk takes all self-exclusion requests extremely seriously and processes them as a priority.

6.1 How Self-Exclusion Works

• 1
  Request self-exclusion by contacting the tkppk support team via 24/7 live chat or by emailing [email protected]. State clearly that you wish to self-exclude and specify your preferred exclusion period.
• 2
  Choose your exclusion period: options range from a minimum of 6 months up to a permanent lifetime exclusion. There is no option for a shorter self-exclusion — this is intentional, to ensure the tool provides a genuinely protective break.
• 3
  Account suspension is immediate. Your account is locked within minutes of the request being confirmed. You will not be able to log in, deposit, wager, or access any gaming content during the exclusion period.
• 4
  All marketing communications are stopped. You will be removed from all promotional email lists, SMS notifications, and bonus offer communications for the full duration of the exclusion period.
• 5
  Pending withdrawals are processed. Any balance in your account at the time of self-exclusion will be paid out to your registered payment method (bKash, Nagad, Rocket, or bank account) within the standard withdrawal processing timeframe.
• 6
  Reinstatement requires a formal review. At the end of a fixed-term exclusion period, reinstatement is not automatic. You must contact support and complete a welfare check before the account is reactivated. Lifetime exclusions are permanent and cannot be reversed under any circumstances.

6.2 Permanent Account Closure

If you wish to permanently close your tkppk account for reasons other than problem gambling — for example, because you no longer wish to use the platform — you may request permanent closure via live chat or email. This is distinct from the self-exclusion programme and does not trigger the same welfare-check reinstatement process. Any remaining balance will be returned to your payment method before closure is finalised.

7. Getting Help — Support and Counselling

If you believe that gambling is becoming a problem for you or for someone close to you, reaching out for help is the most important step you can take. tkppk's support team is trained to handle problem gambling disclosures with empathy, confidentiality, and without judgment. We can activate protective tools on your behalf, discuss your options, and provide guidance on where to seek additional support.

For Family Members and Friends

Concern about a loved one's gambling can be just as distressing as experiencing a gambling problem yourself. If you are worried about someone close to you, tkppk encourages you to reach out to our support team. While we are unable to share another person's account information due to privacy obligations, we can provide general guidance on how to approach the conversation and what resources are available.

We also encourage open conversations within families about healthy boundaries around gambling. If gambling at home has become a source of conflict or financial strain, speaking with a qualified counsellor — whether through a professional organisation or a trusted community resource — can provide valuable perspective and coping strategies.

8. Safer Gambling Tips for Bangladesh Players

Responsible gambling is not just about crisis intervention — it is about building healthy habits from the very beginning. The following tips are designed to help every tkppk player in Bangladesh enjoy their gaming experience in a way that remains fun, controlled, and financially sustainable over the long term.